+ - In what currency are prices displayed?
Prices and transactions are displayed in Canadian dollars (CAD).
+ - How long does it take to process my order?
Orders may take up to 10 working days to be processed. All orders are packed and dispatched Monday to Friday. Orders placed on weekends and public holidays will be processed on the next working day.
Once orders are in the hands of our shipping partners, the delivery time to your home is out of our control.
+ - Can I change or cancel my order?
No changes can be made to an order. To cancel an order, log in to your account and select the order you wish to cancel. If you do not have an account, please contact us at [email protected] with your order number. Please note that it is not possible to cancel an order once it has been shipped.
+ - What delivery methods are available?
Several delivery options and shipping providers are available when you purchase online. These may depend on your location or the items in your shopping cart.
+ - How can I track my order?
Some shipping providers will generate a tracking number that you will receive by e-mail as soon as your order is shipped. To track your order from our website, click here.
+ - What do I do if I've forgotten my password?
If you have forgotten your password, please click on “Forgot your password?” on the login page and follow the instructions in the password reset email.
+ - Where can I find my order number?
Once you have ordered online, you should receive a confirmation e-mail with the details of your order, including your order number. You can also log in to your account and click on “Order History”, where you’ll find your recent orders. If you do not have an account, please contact us at [email protected].
+ - Can I buy or use a gift card online?
You can buy and use gift cards online.
To purchase a gift card, click here. To use a gift card, simply enter its code at checkout.
Gift cards cannot be used to purchase other gift cards. They cannot be replaced if lost or stolen, and have no cash value.
+ - I have not received an order confirmation email.
Your order confirmation email may have slipped into your “other” or “junk” emails. If you can’t find it, please contact us at [email protected].
+ - What is your refund and returns policy?
Please refer to our refund and return policy for more details.
+ - I have a problem with my order.
If you have any problems with your order, please contact us at [email protected].
+ - Do you have a trade program for design professionals?
We offer design professionals a tradeprogram that offers 15% off all our products, with no minimum threshold required.
Please visit the Trade Program page for full details and to submit your application.
+ - I haven't found the answer to my question.
If you have any questions, please contact us at [email protected].