Terms and Conditions were last updated on October 1, 2023.

INTRODUCTION

These terms and conditions apply to this website and to transactions related to our products and services. You may be bound by additional contracts in connection with your relationship with us or any products or services you receive from us. If any provisions of additional contracts conflict with any provisions of these terms and conditions, the provisions of those additional contracts will control.

MANDATORY

By registering on, accessing or otherwise using this site, you hereby agree to be bound by the terms and conditions set forth below. The simple use of this website implies knowledge and acceptance of these general conditions. In certain special cases, we may also ask you to give your explicit consent.

ELECTRONIC COMMUNICATION

By using this website or communicating with us by electronic means, you agree and acknowledge that we may communicate with you electronically on our website or by sending you an email, and you agree that all agreements, notices, publications and other communications that we provide to you electronically satisfy any legal requirement, including but not limited to the requirement that such communications be in writing.

INTELLECTUAL PROPERTY

We or our licensees own and control all copyright and other intellectual property rights in the website and the data, information and other resources displayed on or accessible through the website.

All rights reserved

Unless specific content provides otherwise, no license or other rights are granted to you under copyright, trademark, patent or other intellectual property rights. This means that you will not use, copy, reproduce, perform, display, distribute, incorporate into an electronic medium, modify, reverse engineer, decompile, transfer, download, transmit, monetize, sell, merchandise or commercialize any of the materials contained in this website in any form whatsoever, without our prior written permission, except and only to the extent that it is otherwise stipulated in mandatory law regulations (such as the right to quote).

NEWSLETTERS

Notwithstanding the foregoing, you may transmit our newsletter in electronic form to other people who may be interested in visiting our website.

THIRD PARTY PROPERTY

Our website may include hyperlinks or other references to third party websites. We do not monitor or review the content of third party websites linked to this website. Products or services offered by other websites are subject to the applicable terms and conditions of those third parties. Opinions expressed or materials appearing on these sites are not necessarily shared or endorsed by us.

We are not responsible for the privacy practices or the content of those sites. You assume all risks associated with the use of these websites and any third party services. We will not accept any liability for any loss or damage, however caused, arising from the disclosure of your personal information to third parties.

RESPONSIBLE USE

By visiting our website, you agree to use it only for the purposes intended and permitted by these terms and conditions, any additional agreements you enter into with us, and applicable laws and regulations, online practices and guidelines. generally accepted industrial standards. You must not use our website or services to use, publish or distribute any material which consists of (or is linked to) malware; use the data collected on our website for any direct marketing activities, or conduct any systematic or automated data collection activities on or in relation to our website.

Engaging in any activity that causes, or may cause, damage to the website or interferes with the performance, availability or accessibility of the website is strictly prohibited.

REGISTRATION

You can open an account on our website. During this process, you may be asked to choose a password. You are responsible for maintaining the confidentiality of passwords and account information and you agree not to share your passwords, account information or secure access to our website or services with any other person . You must not authorize any other person to use your account to access the Website as you are responsible for all activities that occur through the use of your passwords or accounts. You must notify us immediately if you become aware of any disclosure of your password.

After account closure, you will not attempt to open a new account without our authorization.

REFUND AND RETURN POLICY

If you are not satisfied with an item you have purchased online, you may return it and we will refund your purchase if it is eligible for a refund. No exchanges will be accepted.

To obtain a refund, you must contact us by e-mail at [email protected] to request a return label within 15 days of receiving your order. A fixed return fee of $15 will be charged and deducted from the total refund amount.

From the moment we accept the refund, you must return the goods without undue delay and, in any event, no later than 15 days. We may suspend the refund until we have received the returned goods.

Terracotta Home Decor reserves the right to refuse a return at any time.

Conditions

• Items must be in saleable condition, must not have been used and must be returned in their original packaging with price tags to qualify for a refund.
• Textile items (hand towels, dishcloths, blankets, etc.) that have been opened, used, altered or washed will not be accepted for return.
• Sale items are considered final sale and cannot be refunded.
• Second-hand items are considered final sale and cannot be refunded.
• Gift cards are considered a final sale and cannot be refunded. They cannot be replaced if lost or stolen and are not redeemable for cash.
• No refunds will be accepted due to delivery delays. Once orders are in the hands of our shipping partners, the delivery time to your home is beyond our control.
• Shipping and handling charges are non-refundable.
• Refunds will be based on the original method of payment and the actual amount paid for the merchandise.
• Your proof of purchase must accompany the returned items in order for us to process your refund.
• In all other cases, a refund may be possible, and will be issued in the form of a gift card at the current price of the item at the time of return.

IDEA SUBMISSION

Do not send any ideas, inventions, works of authorship or other information that could be considered your own intellectual property that you wish to present to us, unless we have previously signed an intellectual property agreement or non-disclosure agreement. If you disclose it to us in the absence of such written agreement, you grant us a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, store, adapt, publish, translate and distribute your content in any media existing or future.

END OF USE

We may, in our sole discretion, at any time modify or discontinue access, temporarily or permanently, to the website or any services therein. You agree that we will not be liable to you or any third party for any modification, suspension or discontinuance of your access to or use of the website or any content you may have shared on the website. You will not be entitled to any compensation or other payment, even if certain features, settings and/or content to which you contributed or relied upon are permanently lost. You must not circumvent or divert, or attempt to circumvent or circumvent, measures restricting access to our website.

GUARANTEES AND LIABILITY

Nothing in this section will limit or exclude any warranty implied by law that it would be unlawful to limit or exclude. This website and all of its content are provided “as is” and “as available” and may contain inaccuracies or typographical errors. We expressly disclaim any warranties of any kind, express or implied, as to the availability, accuracy or completeness of the content. We do not guarantee that:

• this website or our products or services will meet your needs;
• this website will be available on an uninterrupted, timely, secure or error-free basis;
• the quality of any product or service purchased or obtained by you through this website will meet your expectations.

Nothing on this website constitutes or is intended to constitute legal, financial or medical advice of any kind. If you require advice, you should consult an appropriate professional.

The following provisions of this section will apply to the maximum extent permitted by applicable law and will not limit or exclude our liability in respect of any matter for which it would be illegal or unlawful for us to limit or exclude our liability. responsibility. In no event will we be liable for any direct or indirect damages (including damages for loss of profits or revenue, loss or corruption of data, software or databases, or loss or damage to property or data) suffered by you or a third party, resulting from your access to or use of our website.

Except to the extent that any additional contract expressly states otherwise, our maximum liability to you for any damages arising from or relating to the website or any products and services marketed or sold through the website, regardless of the form of the legal action which imposes liability (whether in contract, equity, negligence, intentional conduct, tort or otherwise) will be limited to the total price paid by you to us to purchase such products or services or use the website. This limit will apply in the aggregate to all of your claims, actions and causes of action of every nature and type.

CONFIDENTIALITY

To access our website and/or services, you may be asked to provide certain information about yourself as part of the registration process. You agree that all information you provide will always be accurate, correct and up to date.

We take your personal data seriously and are committed to protecting your privacy. We will not use your email address for unsolicited mail. The emails we send to you are solely in connection with the provision of agreed products or services.

We have developed a policy to address all of your privacy concerns. For more information, please see our privacy policy and cookie policy.

ACCESSIBILITY

We are committed to making the content we provide accessible to people with disabilities. If you have a disability and are unable to access any part of our website because of your disability, we ask that you provide us with notice including a detailed description of the problem you experienced. If the problem is easily identifiable and can be resolved according to industry standard IT tools and techniques, we will resolve it quickly.

EXPORT RESTRICTIONS / LEGAL COMPLIANCE

Access to the website from territories or countries where the content or purchase of products or services sold on the website is illegal is prohibited. You may not use this website in violation of the export laws and regulations of Canada.

AFFILIATE MARKETING

Through this website we may engage in affiliate marketing whereby we receive a percentage or commission on the sale of services or products on or through this website. We may also accept sponsorships or other forms of advertising compensation from companies. This publication is intended to comply with legal marketing and advertising requirements that may apply.

ASSIGNMENT

You may not assign, transfer or subcontract any of your rights and/or obligations under these terms and conditions, in whole or in part, to any third party without our prior written consent. Any purported assignment in violation of this section will be null and void.

VIOLATION OF THESE TERMS AND CONDITIONS

Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, we may take such action as we consider appropriate to deal with the breach, including temporarily or permanently suspending your access to the website, contacting your Internet service provider to ask them to block your access to the website, and/or taking legal action against you.

FORCE MAJEURE

Except for payment obligations hereunder, no delay, failure or omission by either party to perform or observe any of its obligations hereunder shall be deemed a breach hereof. terms and conditions if and for as long as such delay, failure or omission results from any cause beyond the reasonable control of that party.

COMPENSATION

You agree to indemnify, defend and hold us harmless from any and all claims, liabilities, damages, losses and expenses relating to your violation of these Terms and Conditions and applicable laws, including intellectual property rights and privacy rights. You will promptly reimburse us for any damages, losses, costs and expenses relating to or arising out of any such claims.

EXEMPTION

Failure to enforce any of the provisions set forth in these Terms and Conditions and any Agreement, or failure to exercise an option to terminate, shall not be construed as a waiver of such provisions and shall not affect the validity of these terms and conditions or any agreement or any part thereof, nor the right thereafter to enforce each of the provisions.

LANGUAGE

These general conditions are available in French and English. All notices and correspondence will be drawn up exclusively in these languages.

ENTIRE AGREEMENT

These terms and conditions, together with our privacy policy and cookie policy, constitute the entire agreement between you and Terracotta Home Decor relating to your use of this website.

UPDATE TO THESE GENERAL CONDITIONS

We may update these terms and conditions from time to time. It is your duty to check these Terms and Conditions periodically to see if they have been changed or updated. The date indicated at the beginning of these Terms and Conditions is the most recent revision date. Changes to these terms and conditions will come into effect as soon as they are posted on this website. Your continued use of this website following the posting of changes or updates will be deemed notice of your agreement to follow and be bound by these terms and conditions.

CHOICE OF LAW AND JURISDICTION

These general conditions are governed by the laws of Canada. Any dispute relating to these general conditions will be subject to the jurisdiction of the courts of Canada. If any part or provision of these terms and conditions is found by a court or other authority to be invalid and/or unenforceable under applicable law, that part or provision will be modified, deleted and/or enforced to the fullest extent possible. in order to give effect to the intent of these terms and conditions. Other provisions will not be affected.

CONTACT INFORMATION

This website is owned and operated by Terracotta Home Decor.

You can contact us regarding these terms and conditions through our contact page.

DOWNLOAD

You can also download our terms and conditions in PDF format.